General Terms

I strive to deliver exceptional marketing services that meet and exceed your expectations. My goal is to build lasting relationships based on trust and transparency. This Refund and Dispute Policy outlines my commitment to fair practices and clear communication regarding payments, refunds, and disputes.

Transaction Currency

All invoices and payments will be in United States Dollars ($USD).

Credit Card Payments

For clients who prefer to pay for my services by credit card, these payments are processed securely through Stripe. By engaging my services, you agree to my payment terms and conditions as detailed below.

Refund Policy

Service-Based Refunds

Due to the nature of my services, refunds are generally not provided once work has commenced. However, I understand that situations may arise where you are not satisfied with the delivered services. In such cases, I offer the following:

1. Initial Consultation Refunds: If you are not satisfied with our initial consultation, you may request a full refund within 7 days of the consultation date.

2. Project-Based Services: For larger, project-based services, if you believe the work does not meet the agreed-upon specifications or quality standards, please contact me within 14 days of delivery. I will review your concerns and, if valid, offer a revision or partial refund based on the work completed.

3. Monthly Retainers: If you have a monthly retainer agreement with me, you may cancel at any time. However, no refunds will be provided for services already rendered within the current billing cycle.

Exceptional Circumstances

In the event of exceptional circumstances (e.g., severe illness, natural disasters), I may offer refunds at my discretion. Please contact me to discuss your situation.

Dispute Resolution

I am committed to resolving any disputes amicably and efficiently. If you have any concerns or disputes regarding my services, please follow these steps:

1. Contact Me: Reach out to me directly at taylor@tlouis.llc with a detailed description of your concern. I aim to respond within 2 business days.

2. Negotiation: I will engage in good faith negotiations to resolve the issue to our mutual satisfaction. This may include additional revisions, partial refunds, or other solutions as deemed appropriate.

3. Mediation: If a resolution cannot be reached through direct negotiation, I may suggest mediation through a neutral third party.

Chargebacks

If you initiate a chargeback with your credit card provider, please notify me immediately. I consider chargebacks a last resort, and I am committed to resolving any issues directly with you. Please be aware that initiating a chargeback without attempting to resolve the issue with me first may result in additional fees and could impact your ability to use my services in the future.

Policy Updates

I may update this policy from time to time to reflect changes in my practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.